COMPETENCIES - Quick Guide
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6 CONFLICT MANAGEMENT
6 CONFLICT MANAGEMENT
OVERUSED SKILL
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise..
UNSKILLED
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7 COMPOSURE
7 COMPOSURE
OVERUSED SKILL
May not show appropriate emotion; may be seen as cold and uncaring; may seem flat in situations where others show feelings; may be easily misinterpreted; may not be able to relate well to those whose actions and decisions are based more on feelings than on thinking.
UNSKILLED
Gets rattled and loses cool under pressure and stress; may blow up, say things he/she shouldn't; gets easily overwhelmed and becomes emotional, defensive or withdrawn;
may be defensive and sensitive to criticism; may be cynical or moody; may be knocked off balance by surprises and get easily rattled; may contribute to others losing composure or being unsettled; may let anger, frustration and anxiety show.
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